Business Issue
A global MiFID investment firm required support in preparing for compliance with the FCA’s Consumer Duty (PS22/9). The client needed to submit a comprehensive implementation plan to their Board within a defined timeframe and sought expert guidance to ensure the plan met all regulatory expectations.
Solution
fscom began by conducting a business mapping exercise in collaboration with the client to understand their operations in the context of Consumer Duty. We then delivered a detailed gap analysis, assessing the client’s existing organisational framework against the new regulatory requirements. Based on this, fscom developed a tailored implementation plan outlining all necessary activities for each stage of the Consumer Duty implementation. Throughout the process, we worked closely with the client to ensure the plan was both practical and aligned with their business model and obligations.
Benefits
The client was equipped with a clear, structured roadmap to achieve Consumer Duty compliance. The gap analysis provided valuable insight into areas requiring enhancement, while the tailored implementation plan enabled confident and timely submission to the Board. The collaborative approach also helped embed internal understanding and ownership of the new regulatory requirements.
Client
Feedback
The client felt assured and well-prepared following fscom’s support. They valued the clarity of the gap analysis, the practicality of the implementation plan, and the responsiveness of the fscom team in aligning the work with their internal timelines and expectations.
