Business Issue
A prominent UK bank specialising in SME finance aimed to expand into business banking. This strategic shift required adapting to a new business model, which presented significant operational, regulatory, and technological challenges. To support this transition, the bank sought ad-hoc specialist advice focused on change management.
Solution
fscom provided critical guidance to the bank’s internal team, particularly around a key product offering. Our support covered design input, assurance of the final design, and in-depth reviews of core components including onboarding, customer due diligence (CDD), transaction monitoring, payments (both domestic and international), and card services. We also assessed operations, compliance with regulatory frameworks, operational resilience, cyber security, and fraud prevention. Further, we contributed to the calibration, system testing, and supported the Enterprise-Wide Risk Assessment to ensure regulatory readiness.
Benefits
The bank benefitted from fscom’s deep regulatory and operational expertise, enabling a smooth transition into business banking. Our involvement ensured robust systems, strong risk controls, and full compliance with regulatory expectations. The engagement culminated in a successful pre-launch review, validating the build and testing phase ahead of launch.
Client
Feedback
The client valued fscom’s strategic input and hands-on support, describing our expertise as instrumental in guiding them through a complex transition and helping establish a solid foundation for their new business banking proposition.
