Business Issue
An authorised e-money institution was preparing for investment and needed assurance that its compliance systems and controls met the required standards. Although the firm had undergone a financial crime audit, it had not previously engaged a provider with sufficient expertise to assess its broader regulatory compliance under the payment services regime.
Solution
fscom deployed its payments specialists to conduct a thorough assessment of the firm’s systems and controls related to capital adequacy, complaints handling, regulatory reporting, and safeguarding. The review identified several areas where the firm was not fully compliant. fscom worked closely with the client through a series of in-person meetings, helping stakeholders at all levels understand the implications of current practices, the importance of timely communication with the regulator, and the steps required to address the gaps.
Benefits
The EMI was able to gain a clear and expert-led understanding of its regulatory obligations and implement meaningful improvements to its compliance framework. This positioned the business more favourably for investor scrutiny and helped rebuild regulatory confidence.
Client
Feedback
The client felt supported and empowered throughout the process. fscom's depth of expertise and hands-on approach gave the business clarity and confidence in navigating complex regulatory requirements and preparing for a successful investment round.
