Business Issue
A global money transfer provider needed support in strengthening its operational resilience framework. While the business had created a Self-Assessment document to meet its obligations under PS21/3, it required expert input to identify gaps and progress towards a more mature and effective framework.
Solution
fscom was engaged to conduct a detailed gap analysis of the existing Self-Assessment document, which had been approved on or before 31 March 2022. Following the review, fscom developed a tailored operational resilience framework to guide the business from its current state through to the next scheduled review of important business services, mappings, and impact tolerances.
Benefits
The business gained a clear, structured path forward for enhancing its operational resilience. With a practical and forward-looking framework in place, the client was better prepared to meet regulatory expectations and improve their resilience planning and oversight processes.
Client
Feedback
The client was left with increased clarity and confidence in their operational resilience journey, supported by a framework that aligned with regulatory requirements and positioned them for continued progress.
