The Client:
A global MiFID investment firm requiring assistance with their Consumer Duty implementation.
Business Issues:
The client engaged fscom to support them with preparation for compliance with the FCA’s Consumer Duty (PS22/9) rules. The client required fscom’s support to submit an implementation plan to their Board within a particular time scale.
Solution and Results:
fscom completed an initial meeting to undertake a business mapping exercise along with the client. fscom then provided the client with a gap analysis document to help them to assess their existing internal organisational framework, against the Consumer Duty rules. Finally, fscom provided the client with an implementation plan which captured all of the activities required in order to manage every stage of the implementation process and worked together with the client to ensure that the plan was tailored and that it met their needs and obligations.
